Shipping
What kind of payment do you accept?
We accept all mayor Credit and Debit Card, PayPal, Amazon Pay, Meta Pay, Google Pay, Klarna, Shop Pay by Affirm and soon all the mayor International Wallets.
Where does my order ship from?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
When will I receive my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I track my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer international shipping?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Returns
Can I return an Item?
We accept returns on all products bought on ericjavits.com given the following conditions are met:
Item/s are returned within 21 days of receipt.
Item/s are unworn, undamaged, in original packaging with tags attached and in saleable condition.
Items are returned with the original Packing Slip.
Item/s is not a Final Sale or Special Sale item.
Find further information on our Returns Page
I've returned an item, how long will it take before I receive my refund?
We will process your return upon receipt of the goods and issue your refund promptly. Please allow 8– 12 business days for the refund to be processed back to your original method of payment
I've made a retuen, will you refund my delivery charge?
Unfortunately return postage costs will be at your own expense. We cannot refund shipping charges unless the item is faulty.
Do I receive a refund on final sale items?
No, we do not Refund a Final Sale item. You have the option to purchase Smart Insurance at Checkout which will allow for a Full Refund.
Product Care & Repairs
My hat does not fit right, what should I do?
We urge customers to pay close attention to size and fit description on each individual product page.
If your hat is too small, a hat stretcher will stretch your hat without making it too big. If you find your hat is just too tight, we recommend returning your hat for the next size up and adding a hat filler.
If your hat is too big, a hat filler may be an option as they reduce the hat size by approximately 1-2.5cm. By adding the filler, you can tailor the hat to fit your head shape and size perfectly.
If your hat is too big lengthways, and you can fit index finger at the front and back at the same time, we also suggest a hat filler.
How do I make sure i order the right size hat?
We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.
To correctly measure your head and for more sizing information, please head over to our 'size chart' page.
An Item I want is out of stock, will you be restocking soon?
We do, however, re-stock some styles and try to do so within 2-6 weeks of becoming unavailable.
To be notified when an item is back in stock, please select the size and click 'Notify Me When Available' and follow the prompts.
If you have any questions about the re-stocking of items, please send us an email at info@ericjavits.com and we can let you know whether or not the item is discontinued or if it will be re-stocked in the future.